How can we help?
Find quick answers, guides, and how-tos for using CuzHens.
- Getting started on CuzHens
A 90-second tour: signing up, searching by ZIP, saving favorites, and placing your first order.
- How to find local food on CuzHens
Three ways to discover backyard farms near you: ZIP search, For You feed, and category browsing.
- Tracking orders, pickup, and delivery
How order status works, where to find your pickup details, and what to do if something is wrong.
- Payments, fees and how sellers get paid
Accepted payment methods, platform fees, and how seller payouts work via Stripe.
- Refunds, disputes, and missing orders
What to do when something is wrong with your order, how disputes are resolved, and refund timing.
- Favorites, follows and restock alerts
Save farms and products you love, and never miss a fresh batch.
- How to start selling on CuzHens
Open a free storefront in 5 minutes: profile, payouts, first listing, pickup hours.
- Vendor membership tiers
Starter (free), Pro, Premium, and Max — what unlocks at each level.
- How and when sellers get paid
Stripe payouts, hold periods, and how to view your earnings.
- Pickup verification for sellers
How to confirm a buyer at pickup, why it matters, and what to do if there is a problem.
- Setting up delivery as a seller
Configure delivery radius, fees, time windows, and routing.
- Creating great listings and managing inventory
Photos that sell, pricing tips, inventory updates, and restock alerts.
- Offering services on CuzHens
Rentals, labor, delivery, repair, vet services — how to list and win leads.
- Account settings, password, and 2FA
Update your email, phone, password, notification preferences, and enable 2FA.
- Reviews and ratings
Leaving a review, how vendors can reply, and our policy on flags.
- Food safety, dietary tags, and "organic" claims
How vendors should label products honestly and what buyers should know.
- Which account type should I pick?
Buyer, seller, or service provider — and how to do more than one.
- Messaging vendors and getting human help
In-app DMs with vendors, plus how to reach a real CuzHens support person.
Still stuck? Contact us