MARKETPLACE VENDOR AGREEMENT
Effective: June 23, 2026 Version: 2026-06-23
This Marketplace Vendor Agreement ("Agreement") is between CuzHens LLC ("CuzHens", "we", "us", "our") and you ("Vendor", "Seller", "you"). By creating or operating a Vendor account on CuzHens Market, you agree to this Agreement in addition to our Terms of Service, Privacy Policy, Acceptable Use Policy, and Refund Policy.
If you operate a Vendor account on behalf of a business, farm, organization, or other entity, you represent that you are authorized to bind that entity to this Agreement.
- Vendor Eligibility
- You must be at least 18 years old.
- You must be legally permitted to sell products or services in your jurisdiction.
- You are responsible for obtaining and maintaining any licenses, permits, certifications, registrations, or approvals required by law.
- You represent that you have the legal right to sell, produce, grow, raise, create, distribute, or provide every item listed through your account.
- Resellers and aggregators must disclose such status on their Farm Store profile and may be subject to different fees or requirements.
- Farm Store Profile
You agree to maintain accurate information including:
- Farm name
- Business name
- Address
- Contact information
- Description
- Photos
- Growing practices
- Pickup or delivery information
You may operate multiple Farm Stores under a single account where permitted by the platform.
Seller Verification Levels
CuzHens may maintain multiple verification levels including:
- Unverified
- Verified
- Premium Verified
Verification may require:
- Government-issued identification
- Address verification
- Farm verification
- Business verification
- Tax documentation
- License verification
Verification status may be revoked at any time if information becomes inaccurate, incomplete, misleading, or unverifiable.
Verification does not constitute endorsement, certification, inspection, guarantee, or audit by CuzHens.
- Listings (Products, Services, Events & Digital Products)
Vendors may list any legal product or service including:
- Eggs
- Produce
- Fruit
- Honey
- Flowers
- Plants
- Seeds
- Herbs
- Livestock
- Chicks
- Hatching eggs
- Meat
- Dairy
- Cottage foods
- Farm services
- Equipment
- Equipment rentals
- Farm events
- Agritourism experiences
- Educational classes
- Restaurant sourcing opportunities
- Subscription programs
- Digital products
Listings must:
- Be truthful
- Be accurate
- Include required disclosures
- Use accurate photos
- Include pricing information
- Include fulfillment details
You agree to keep inventory and availability current.
CuzHens may remove listings that violate policies, laws, or marketplace standards.
- Membership Tiers & Fees
Vendor plans may include:
Free
Basic marketplace participation.
Pro
$19/month
Premium
$49/month
Max
$99/month
Features may include:
- Custom URLs
- Advanced SEO controls
- Employee seats
- Broadcast quotas
- Coupons
- Featured Products
- Sponsored Ads
- Messaging tools
- Analytics
- Verified badges
- Custom domains
- Marketing tools
- AI-powered tools
- Future marketplace services
Fees are billed in advance.
Plan fees are non-refundable for periods already billed.
Failure to maintain payment may result in automatic removal of premium features.
CuzHens may add, modify, rename, retire, or discontinue plans and features with reasonable notice.
- Team Members & Employees
Paid plans may permit Vendors to add employees or team members.
Each employee must maintain an individual CuzHens account.
The Vendor owner remains fully responsible for all actions performed by employees, contractors, representatives, and team members.
Downgrading a membership plan may reduce available team seats.
- Coupons
Eligible Vendors may create promotional coupons.
Vendor-created coupons:
- Are funded by the Vendor
- May include limits
- May include expiration dates
- May include minimum purchase requirements
CuzHens may invalidate coupons used fraudulently or abusively.
- Featured Products
Eligible Vendors may purchase Featured Product placements.
Featured Products:
- Receive enhanced visibility
- Are labeled appropriately
- Are subject to editorial review
Featured Product purchases become non-refundable once active.
- Sponsored Advertising
Eligible Vendors may purchase Sponsored Advertising placements.
Advertisements must:
- Be truthful
- Be legal
- Comply with marketplace policies
CuzHens may approve, reject, remove, pause, or modify advertisements at its discretion.
Advertising performance is not guaranteed.
- Broadcasts, Messaging, Push Notifications & SMS
Vendor communications must comply with all applicable laws.
Broadcasts may only be sent to eligible recipients.
Abusive, deceptive, misleading, or excessive broadcasts may result in feature suspension.
SMS communications must comply with TCPA and applicable laws.
- Food Safety & Product Responsibility
Vendor is solely responsible for:
- Product quality
- Product safety
- Product legality
- Food safety compliance
- Labeling compliance
- Licensing requirements
- Customer safety
Vendor agrees to cooperate with recalls, investigations, complaints, and regulatory matters.
CuzHens assumes no responsibility for Vendor products or services.
- Verification Badge
Verification indicates only that certain information has been reviewed.
Verification does not indicate:
- Product quality
- Food safety
- Organic certification
- Regulatory compliance
- Farm inspection
Verification status may be revoked at any time.
- Communication & Service Standards
Vendors agree to:
- Respond to customer inquiries promptly
- Maintain accurate business hours
- Maintain accurate pickup and delivery information
- Keep listings current
- Use vacation mode when unavailable
Repeated failures may result in enforcement action.
- Pricing, Payouts & Marketplace Fees
Vendors control their own pricing.
Marketplace Commission
CuzHens Market currently charges a default marketplace commission of ten percent (10%) on completed transactions unless otherwise disclosed.
Additional fees may include:
- Membership fees
- Featured Product fees
- Sponsored Advertising fees
- Premium service fees
- Domain connection fees
- Future marketplace service fees
CuzHens reserves the right to modify fees with reasonable notice.
Payout Schedule
Where marketplace payments are enabled:
- Funds become eligible for payout three (3) days after order completion.
- Payouts may be delayed for disputes, chargebacks, fraud reviews, verification reviews, or risk assessments.
Marketplace Reserve Policy
To protect customers and marketplace integrity, CuzHens may establish reserve balances.
Examples include:
- New sellers
- High-risk categories
- Excessive disputes
- Chargeback activity
- Fraud concerns
CuzHens may hold up to ten percent (10%) of payouts from new sellers during the first thirty (30) days of marketplace activity.
Reserve amounts may be released after satisfactory account performance.
13A. Fee Circumvention
Vendor shall not use CuzHens Market to identify customers and intentionally complete transactions outside the platform to avoid marketplace fees.
Violations may result in:
- Account suspension
- Account termination
- Removal of listings
- Loss of premium features
- Recovery of unpaid commissions
- Legal action
- Taxes
Vendor is solely responsible for:
- Sales taxes
- Income taxes
- Business taxes
- Licensing fees
- Regulatory fees
Where required by law, CuzHens may collect and remit taxes as a marketplace facilitator.
- Prohibited Products
Vendors may not list, advertise, promote, sell, or facilitate:
- Firearms
- Ammunition
- Alcohol
- Tobacco products
- Nicotine products
- Vape products
- Controlled substances
- Illegal drugs
- Counterfeit goods
- Adult content
- Hazardous materials
- Age-restricted products
- Pharmaceuticals
- Stolen goods
- Any product prohibited by law
CuzHens may remove any listing that creates legal, operational, safety, or reputational risk.
- Customer Data & Privacy
Customer information you receive through orders or chat may only be used for:
- Order fulfillment
- Customer communication
- Customer support
- Post-sale service
Customer information may not be sold, shared, or used for unrelated marketing without proper consent. Vendors remain responsible for compliance with applicable privacy laws (CCPA, GDPR, and any state or national equivalent) for customer data they store outside CuzHens.
Vendor-Facing Analytics
The analytics dashboards available to Vendors (storefront views, product impressions, click counts, conversion totals, follower counts, broadcast open rates, ad performance, and similar metrics) surface aggregate counts only. Vendors do not have access to:
- Microsoft Clarity session recordings, heatmaps, or rage/dead-click signals;
- Individual customer browsing or scroll behavior;
- The internal admin-only AI Analytics Assistant or any of its outputs;
- IP addresses, device identifiers, or precise geolocation of individual customers;
- Any data about customers who have not transacted or chatted with the Vendor.
If CuzHens introduces a new Vendor-facing analytics feature that would expose individual-level customer behavior, that feature will be opt-in for customers and disclosed in the Privacy Policy in advance.
- Suspension & Termination
CuzHens may suspend, restrict, freeze, hold payouts for, or terminate Vendor accounts for:
- Fraud
- Illegal activity
- Safety concerns
- Fake reviews
- Chargeback abuse
- Harassment
- Repeated complaints
- Verification failures
- Policy violations
- Marketplace integrity concerns
Termination may occur with or without notice when necessary.
17A. Marketplace Authority
CuzHens reserves the right to:
- Remove listings
- Remove reviews
- Suspend accounts
- Terminate accounts
- Hold payouts
- Require verification
- Modify platform features
- Modify marketplace fees
- Investigate disputes
- Enforce marketplace policies
Such actions may occur with or without notice when necessary to protect users or the marketplace.
- Independent Contractor Relationship
Nothing in this Agreement creates:
- Employment
- Partnership
- Joint venture
- Agency
- Franchise relationship
CuzHens LLC operates as a technology platform and marketplace provider.
Except where expressly stated, CuzHens LLC is not:
- A farm
- Food producer
- Manufacturer
- Distributor
- Retailer
- Wholesaler
- Delivery company
Vendor remains solely responsible for products, services, operations, and legal compliance.
18A. Future Marketplace Services
Vendor acknowledges that CuzHens may expand into:
- Farm subscriptions
- Featured listings
- Advertising services
- Equipment rentals
- Delivery services
- Restaurant sourcing
- Farm websites
- Educational marketplaces
- AI-powered tools
- Mobile applications
- Software services
- Additional marketplace offerings
Participation in future services may require acceptance of supplemental agreements.
- Insurance
Vendors are strongly encouraged to maintain appropriate insurance coverage, including product liability insurance where applicable.
CuzHens may require proof of insurance for certain categories, programs, partnerships, or enterprise opportunities.
- Changes to this Agreement
CuzHens may modify this Agreement.
Material changes will be communicated through:
- Dashboard notifications
- In-app notices
- Website notices
Continued use of the platform constitutes acceptance of updated terms.
- Indemnification
Vendor agrees to defend, indemnify, and hold harmless CuzHens LLC, its officers, employees, contractors, affiliates, and representatives from claims arising from:
- Vendor products
- Vendor services
- Vendor conduct
- Vendor content
- Vendor legal violations
- Vendor fulfillment activities
- Limitation of Liability
CuzHens shall not be liable for:
- Product defects
- Product safety issues
- Vendor conduct
- Customer conduct
- Business losses
- Lost profits
- Lost opportunities
Maximum liability shall not exceed fees paid by Vendor to CuzHens during the previous twelve (12) months.
- Dispute Resolution
The parties agree to:
- Attempt informal resolution.
- Participate in mediation.
- Submit unresolved disputes to binding arbitration.
Georgia law shall govern this Agreement.
- Entire Agreement
This Agreement, together with the Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy, and other marketplace policies, constitutes the complete agreement between Vendor and CuzHens LLC.
- Contact
CuzHens LLC
Waycross, GA 31503
Email: info@cuzhens.com Website: https://cuzhens.com