ACCEPTABLE USE & COMMUNITY GUIDELINES
Effective: June 1, 2026 Version: 2026-06-01
CuzHens Market is a community marketplace connecting customers with backyard farmers, small farms, growers, producers, service providers, and agricultural businesses.
These guidelines apply to all users, Vendors, customers, advertisers, affiliates, team members, and marketplace participants.
By using the Service, you agree to follow these rules.
- Community Standards
Users should:
- Be honest
- Be respectful
- Be professional
- Communicate clearly
- Follow applicable laws
- Maintain accurate information
- Respect other users
CuzHens exists to support trust, transparency, and community-driven commerce.
- Honest Listings & Representations
You must not:
- Misrepresent products
- Misrepresent services
- Misrepresent farm ownership
- Misrepresent certifications
- Misrepresent growing practices
- Use deceptive photos
- Use misleading descriptions
- Make false claims
Examples include:
- Claiming organic certification without certification
- Claiming local production when products are imported
- Advertising unavailable inventory
- Using stock images without disclosure
- Prohibited Products & Services
The following may not be listed, promoted, sold, advertised, or facilitated:
- Firearms
- Ammunition
- Alcohol
- Tobacco products
- Nicotine products
- Vape products
- Controlled substances
- Illegal drugs
- Counterfeit goods
- Stolen goods
- Adult content
- Hazardous materials
- Age-restricted products
- Pharmaceuticals
- Any product prohibited by law
CuzHens may remove listings that create legal, operational, safety, or reputational risk.
- Fraud & Marketplace Abuse
You may not:
- Commit fraud
- Operate fake farms
- Create fake businesses
- Use false identities
- Submit fraudulent documentation
- Abuse refunds
- Abuse chargebacks
- Manipulate marketplace systems
- Evade enforcement actions
Any fraudulent activity may result in immediate termination.
- Reviews & Ratings
You may not:
- Post fake reviews
- Purchase reviews
- Sell reviews
- Trade reviews
- Coordinate review campaigns
- Incentivize positive reviews
- Threaten users regarding reviews
Reviews must reflect genuine experiences.
CuzHens may remove reviews that violate marketplace policies.
- Messaging, Chat & Broadcasts
You may not:
- Spam users
- Send deceptive messages
- Harass users
- Threaten users
- Send unauthorized marketing
- Send excessive broadcasts
- Use messaging systems for unrelated solicitation
SMS, email, and push notifications must comply with applicable laws.
- Coupons & Promotions
You may not:
- Abuse coupons
- Create fake accounts for coupon redemption
- Use bots to redeem coupons
- Resell coupons without authorization
- Manipulate promotional systems
CuzHens may void fraudulent redemptions.
- Featured Listings & Advertising
You may not:
- Submit deceptive advertisements
- Submit false claims
- Submit misleading testimonials
- Manipulate ad metrics
- Purchase fake traffic
- Use click farms
- Misrepresent sponsorships
Advertising performance manipulation may result in immediate account action.
- Marketplace Fee Avoidance
Vendors may not use CuzHens Market to identify customers and intentionally complete transactions outside the platform to avoid marketplace fees.
Examples include:
- Directing customers away from marketplace payments
- Requesting off-platform payments
- Circumventing commissions
- Circumventing marketplace transaction systems
Violations may result in:
- Listing removal
- Account suspension
- Account termination
- Recovery of unpaid commissions
- Legal action
- Harassment & Abuse
Users may not:
- Harass others
- Threaten others
- Intimidate others
- Dox users
- Discriminate against protected classes
- Promote hate speech
- Promote violence
Abusive behavior may result in immediate suspension.
- Intellectual Property
Users may not:
- Copy listings without permission
- Copy farm branding without permission
- Reuse protected photos
- Violate copyrights
- Violate trademarks
- Misuse marketplace content
DMCA complaints may result in content removal.
- Platform Security
You may not:
- Scrape the marketplace
- Abuse APIs
- Circumvent rate limits
- Bypass feature restrictions
- Reverse engineer the Service
- Introduce malware
- Attempt unauthorized access
- Disrupt platform operations
Security violations may result in immediate termination.
- Customer Conduct
Customers may not:
- Abuse refunds
- Abuse chargebacks
- Submit fraudulent complaints
- Harass Vendors
- Manipulate reviews
- Create multiple accounts for abuse
Repeated violations may result in account restrictions.
- Vendor Conduct
Vendors must:
- Fulfill accepted orders
- Maintain accurate inventory
- Maintain accurate pricing
- Respond to customers
- Follow applicable laws
- Maintain required licenses
Repeated failures may result in reduced visibility, suspension, or termination.
- Marketplace Authority
To maintain marketplace integrity, CuzHens reserves the right to:
- Remove content
- Remove listings
- Remove reviews
- Remove advertisements
- Restrict features
- Suspend accounts
- Hold payouts
- Revoke verification
- Terminate accounts
Actions may occur with or without notice when necessary to protect users or the marketplace.
- Enforcement Levels
Depending on severity, CuzHens may:
Level 1
Warning
Level 2
Feature Restriction
Level 3
Temporary Suspension
Level 4
Permanent Termination
Level 5
Legal Action
CuzHens may skip levels where necessary.
- Appeals
Users may appeal enforcement actions by contacting:
info@cuzhens.com
Appeals should be submitted within fourteen (14) days of the action.
CuzHens will review appeals and respond within a reasonable timeframe.
- Reporting Violations
Users are encouraged to report:
- Fraud
- Fake reviews
- Illegal listings
- Harassment
- Spam
- Safety concerns
- Policy violations
Reports may be submitted through platform reporting tools or by contacting support.
- Future Marketplace Services
These guidelines apply to:
- Products
- Services
- Rentals
- Events
- Educational offerings
- Digital products
- Advertising
- Farm subscriptions
- Restaurant sourcing
- Equipment rentals
- Future marketplace services
Additional service-specific rules may apply.
- Contact
CuzHens LLC
Waycross, GA 31503
Email: info@cuzhens.com